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How can I indicate

1.1 How to add additional adresss to shipingaddress?
After you registered yourselves successfully as a new customer with all relevant data, in your personal range a "directory" is to you at the disposal, in which you can indicate up to 5 additional/deviating ship-to-addresses. In the order procedure you receive then the possibility, which appropriate ship-to-address, to which the commodity is to be dispatched, of selecting.

1.2 I live in Berlin or nearby, is it possible the commodity self to be take?
A personal collection of ordered products is possible for E-Mail arrangement after more by telephone or naturally. Forwarding expenses otherwise resulting are void then. Please you note however that a personal collection is possible against cash payment only after telephone consultation and. Please you bring along a copy of the order confirmation E-Mail during the collection.

1.3 I look for a completely determined product "XY", can it to me that procure?
Normally we can offer only products, which are specified in the online catalog. A demand by Mail can be worth nevertheless, become we then everything set to order the desired product over our suppliers a warranty cannot we for it naturally not give. We are always grateful for product suggestions or suggestions.

1.4 I have something with my order forgot, how I must proceed?
Please you contact us immediately by E-Mail and hold you ready the order confirmation. In order to save you double forwarding expenses, it is usually no problem, if you contact us briskly after your transacted order to send the desired additional clauses away with a transmission.

1.5 I have by E-Mail no order confirmation received, which I must do?
Please you wait to approx.. 2 hours after an final order, should have received you then no E-Mail from us with a confirmation, contact you to us please immediately by E-Mail or by telephone.

1.6 As fast is dispatched the ordered products?
We have usually the products in stock, offered by us, (with exception of Orderd). Nevertheless once if a product wished by you should not be available from stock, we are endeavored immediately to order this additionally briskly. Until a package is received with you, can depending upon manner of payment and availability approx.. 1 to 7 days offense. If a product should not retard available the supply, receive from us immediately after treatment a E-Mail with further information and the prospective date of delivery.

2. Purchase & Paying

2.1 which payment possibilities?
We offer the payment to you by Pre-Payment, by cash on delivery, by Paypal or cash payment during collection.

2.2 As by Pre-Payment ?

After order you receive a confirmation E-Mail with all relevant information from us to your order. Please you transfer the indicated total amount to the bank account specified in it. For the transfer you absolutely indicate your part number as well as your name in the intended purpose. After receipt of your payment, the ordered products become, if available, immediately from us dispatches. I need

2.3 Can I buy by telephone, also?
Of course you can notify your order also by telephone. The telephone numbers take you please from the point "contact".

2.4 How can I know that my order was successfully conveyed through InterNet?
After conclusion of the order a confirmation side is indicated to you automatically, dispatched at the same time a confirmation by E-Mail to you. Their order was successfully conveyed.

Technical FAQs !

▼How to use the shopping pages of IndiaOnlineStore.com ?

To view products click on the different categorie and then on the subcategorie in the navigation on left side. Clicking the links under categories will take you to the catalog. Each product has a in cart button and if you want more info about the product then just click on the thumnail image or on the headline of the product. To buy the product you have to be registered on IndiaOnlineStore.com and logged into your account.

You can also navigate on IndiaOnlineStore.com by using the Advenced Search bar.

▼Why do i need to Sign-Up ?

To shop at IndiaOnlineStore.com it is important that you are a registered member. Signing-Up at IndiaOnlineStore.com is quick easy and FREE. Once you register on IndiaOnlineStore.com, you also have access to track your orders among other benefits listed below:

►Personalised "My Home" area.
►Track My Order Facility to check the status of your order. You can also see all the previous orders that you made on IndiaOnlineStore.com.
►Everytime you shop get your Shopping Invoice copy in your email box.
►Get a Notification in your email everytime your order is dispatched.
►You can add products to your "Wish List".
►Store your profile information and edit it anytime. Your information gets automatically filled in the forms at the time of checking out.
►Keep yourself updated about new movies through IndiaOnlineStore.com animated newsletters.

▼How do i Sign-up ?

To register on IndiaOnlineStore.com click on the Sign Up button. Clicking on the sign-up button will take you to the Registration Form page. Simply fill in your details and click "Continue" button and you will be instantly registered and automatically logged in.

▼I forgot my login and password. How to retreive my login information?

Simply click on the Forgot Password link inside the Member Login area. You will be redirected to the forgot password page. Type in your email-adress and hit the continue button. Your password will be emailed to your email address that you gave at the time of registration.
If you do not have access to your email anymore, please contact customer support at info@indiaonlinestore.com .

▼Is shopping at IndiaOnlineStore.com secure ?

Yes, shopping at IndiaONlineStore.com is absolutely secure. We have 128 Bit SSL (Secure Socket Layer) encryption.

▼How do i see bigger image of the product?

Simply click on the thumbnail image to view a larger version of the product. Or you can also click on the text below the thumbnail that says "Large View".

▼I have subscribed to the IndiaOnlineStore.com newsletter, but i do not receive the newsletter. Why ?

At IndiaOnlineStore.com we send the newsletter every month or when ever there is a new release. If you are not receiving the newsletter, there could be the following reasons:

1) Your email address is of a public email service like Hotmail or Yahoo. If yes, then check your Junk Email folder, the newsletter might be in there. Hotmail and Yahoo and other such email services automatially filter out newsletter emails as spam. To avoid this, in your mail Options add newsletter@indiaonlinestore.com to your safe list or mark it as "This is not junk". This should solve the problem and in future you will receive the newsletters.

2) If you do not have a public service email ID, then your ISP (Internet Service Provider) has a firewall software installed on your mail server that is stopping the email as Spam. To solve this send an email to your ISP, to add newsletter@indiaonlinestore.com into the safe list.

3) You may not be signed up for the newsletter. Log-in to your account and check the preferences. Make sure you have ticked the Newsletter subscription check box.